TERMS & CONDITIONS & RETURN POLICY
ANY ONLINE PURCHASE MADE ON THE WEBSITE WWW.MADAMEBADASS.FR IS SUBJECT TO PRIOR REVIEW AND ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS OF SALE.
LAST MODIFIED: APRIL 2025
General Terms and Conditions
1. DEFINITION
ARTICLE: PRODUCTS OF ANY KIND OFFERED FOR SALE (E-COMMERCE SERVICE) ON THE SITE.
CLIENT: A NATURAL PERSON, NON-TRADER, WHO PLACES AN ORDER AND HAS FULL LEGAL CAPACITY.
ORDER: COMMITMENT TO PURCHASE ALL THE ITEMS SELECTED BY THE CLIENT VIA THE SITE'S E-COMMERCE SERVICE.
SITE: WEBSITE PUBLISHED BY MADAME BADASS AND ACCESSIBLE AT HTTPS://MADAMEBADASS.FR/
2. PREAMBLE
THESE GENERAL TERMS AND CONDITIONS OF SALE (HEREINAFTER "T&Cs") APPLY EXCLUSIVELY BETWEEN ANY CLIENT AND THE COMPANY MADAME BADASS (HEREINAFTER "MADAME BADASS") WHOSE REGISTERED OFFICE IS LOCATED AT MADAME BADASS, 23 AV. DE JALDAY, 64600 SAINT-JEAN DE LUZ, REGISTERED IN THE TRADE AND COMPANIES REGISTER UNDER NUMBER 820 860 534 00024.
YOU CAN CONTACT A MADAME BADASS ADVISOR BY EMAIL AT: SHOP.MADAMEBADASS@GMAIL.COM.
THE T&Cs APPLY WITHOUT RESTRICTION OR RESERVATION TO ALL ITEMS OFFERED FOR SALE ON THE SITE.
ANY ORDER ON THE SITE IS SUBJECT TO PRIOR AND UNRESERVED REVIEW AND ACCEPTANCE BY THE CLIENT OF THESE T&Cs AND THE APPLICABLE PRICES.
THE CLIENT'S "CLICK" ON THE "I ACCEPT" BUTTON ON THE ORDER CONFIRMATION PAGE CONSTITUTES ACCEPTANCE.
THESE T&Cs TAKE PRECEDENCE OVER ANY OTHER DOCUMENT.
3. WARNING
THE SALE OF ITEMS ON THE SITE IS STRICTLY RESERVED FOR RETAIL AND INDIVIDUALS.
UNDER NO CIRCUMSTANCES MAY THE SITE BE USED BY PROFESSIONAL SELLERS, WHETHER ACTING INDIVIDUALLY OR IN GROUPS, REGARDLESS OF HOW THEY MARKET THEIR PRODUCTS (ONLINE MARKETPLACES, MALLS, INTERMEDIARIES, PHYSICAL SHOPS, ETC.).
THE CLIENT THEREFORE ACKNOWLEDGES AND ACCEPTS THAT ITEMS MAY ONLY BE PURCHASED IN QUANTITIES THAT CORRESPOND TO THE TYPICAL NEEDS OF AN AVERAGE CONSUMER.
MADAME BADASS RESERVES THE RIGHT TO REFUSE ANY ORDER THAT APPEARS TO BE PLACED BY A PROFESSIONAL SELLER.
CLIENTS ARE INFORMED OF THE UNRELIABILITY OF THE INTERNET NETWORK, PARTICULARLY IN TERMS OF SECURITY OF DATA TRANSMISSION, UNGUARANTEED CONTINUITY OF SITE ACCESS, UNGUARANTEED PERFORMANCE IN TERMS OF VOLUME AND SPEED OF DATA TRANSMISSION, AND THE SPREAD OF VIRUSES.
MADAME BADASS ADVISES ALL CLIENTS TO IMPLEMENT SECURITY MEASURES ON THEIR DEVICES TO PREVENT VIRUS PROPAGATION.
4. ACCOUNT CREATION
ANY PERSON MAY FREELY AND WITHOUT CHARGE CREATE A CLIENT ACCOUNT THROUGH THE "CREATE AN ACCOUNT" SECTION.
THE ACCOUNT CREATION IS DONE BY FILLING OUT A FORM PROVIDED TO THE SITE USER.
THE ACCOUNT IS STRICTLY PERSONAL AND ALLOWS THE USER TO IDENTIFY THEMSELVES BEFORE VALIDATING EACH ORDER.
WHEN CREATING A CLIENT ACCOUNT, THE CLIENT ENTERS IDENTIFICATION DATA UNDER THEIR FULL RESPONSIBILITY AND AGREES TO PROVIDE COMPLETE, ACCURATE, AND UPDATED INFORMATION, WITHOUT IMPERSONATING ANYONE OR ALTERING THEIR AGE.
THE CLIENT CHOOSES A LOGIN (EMAIL) AND A SYSTEM-GENERATED PASSWORD (WHICH CAN BE CHANGED IN THE "MY ACCOUNT" SECTION).
IF THE CHOSEN LOGIN IS ALREADY IN USE, THE SYSTEM WILL PROMPT THE CLIENT TO CHOOSE ANOTHER.
LOGIN DETAILS AND PASSWORDS ARE PERSONAL AND CONFIDENTIAL. WHILE MADAME BADASS TAKES ALL NECESSARY PRECAUTIONS TO PROTECT CLIENT DATA, CLIENTS MUST KEEP THEIR PASSWORD SECRET AND NOT SHARE IT.
IN CASE OF SUSPICION THAT A THIRD PARTY IS USING THE LOGIN OR PASSWORD, THE CLIENT MUST IMMEDIATELY NOTIFY MADAME BADASS TO CHANGE THE PASSWORD OR CLOSE THE ACCOUNT.
MADAME BADASS RESERVES THE RIGHT TO CLOSE ANY CLIENT ACCOUNT AND REFUSE ANY FUTURE SALES IN THE EVENT OF NON-PAYMENT FOR ONE OR MORE PRIOR ORDERS.
IN SUCH CASES, MADAME BADASS WILL SEND AN EMAIL TO THE CLIENT INFORMING THEM OF THE DEACTIVATION OF THEIR LOGIN AND PASSWORD AND THE CLOSURE OF THEIR ACCOUNT, GRANTING AN EIGHT (8) DAY NOTICE PERIOD FOR ANY RESPONSE.
CLIENTS MAY ALSO REQUEST ACCOUNT CLOSURE AT ANY TIME BY EMAIL.
5. PRODUCT FEATURES
ITEMS AVAILABLE FOR SALE ARE THOSE LISTED ON THE SITE, SUBJECT TO AVAILABILITY.
MADAME BADASS RESERVES THE RIGHT TO REMOVE ANY ITEM FROM SALE AT ANY TIME AND TO MODIFY OR REPLACE ANY RELATED INFORMATION.
IF AN ITEM IS UNAVAILABLE AFTER AN ORDER IS PLACED, THE CLIENT WILL BE INFORMED BY EMAIL, AND THE ORDER WILL BE AUTOMATICALLY CANCELED.
MADAME BADASS WILL THEN REFUND THE CLIENT WITHIN 14 DAYS.
ITEMS ARE ONLY AVAILABLE FOR DELIVERY TO THE FOLLOWING COUNTRIES: MAINLAND FRANCE, GERMANY, AUSTRIA, BELGIUM, SPAIN, ITALY, LUXEMBOURG, NETHERLANDS, AND PORTUGAL.
PRODUCT DESCRIPTIONS (PHOTOS, GRAPHICS, TEXT) ARE NON-BINDING AND SUBJECT TO CHANGE. ONLY THE PRODUCT IMAGE AT THE TIME OF ORDER SHOULD BE CONSIDERED.
IN CASE OF ERROR IN A PRODUCT DESCRIPTION, MADAME BADASS WILL ONLY REIMBURSE REASONABLE RETURN FEES.
6. ORDERING ITEMS
ANY ORDER REQUIRES PAYMENT.
THE CLIENT MUST BE AT LEAST 18 YEARS OLD OR HAVE PARENTAL CONSENT IF A MINOR.
TO ORDER, THE CLIENT MUST FOLLOW THE ONLINE PROCESS AND CLICK "ORDER" TO SUBMIT IT.
ORDER PAYMENT IMPLIES ACCEPTANCE OF THESE T&Cs, ITEM PRICES, AND ORDER CONTENT.
ONCE PAYMENT IS VALIDATED, A CONFIRMATION EMAIL IS SENT TO THE CLIENT.
ORDERS ARE SUBJECT TO ACCEPTANCE BY MADAME BADASS AND BECOME FINAL ONLY AFTER THE CLIENT RECEIVES A SHIPPING CONFIRMATION EMAIL.
ORDERS MAY BE REFUNDED IF THEY VIOLATE THESE T&Cs.
IF NO CONFIRMATION EMAIL IS RECEIVED, THE CLIENT MUST CONTACT CUSTOMER SERVICE (SEE ARTICLE 13).
MADAME BADASS IS NOT RESPONSIBLE FOR TYPING ERRORS THAT PREVENT CONFIRMATION OR DELIVERY.
CLIENTS CAN CANCEL AN ORDER WITHIN MINUTES THROUGH THEIR ACCOUNT. AFTER THIS, ONLY RETURNS WILL BE POSSIBLE WITHIN 14 DAYS OF RECEIPT.
CLIENTS ARE ADVISED TO PRINT THE CONFIRMATION EMAIL.
FOR ORDER FOLLOW-UP, CLIENTS SHOULD CHECK THEIR ACCOUNT OR CONTACT CUSTOMER SERVICE (SEE ARTICLE 14).
7. PRICES
PRICES ARE IN EUROS, ALL TAXES INCLUDED, EXCLUDING SHIPPING.
PRICES INCLUDE VAT AND ANY CURRENT DISCOUNTS.
NEW TAXES OR CONTRIBUTIONS MAY AFFECT PRICES.
PRODUCT PRICES EXCLUDE DELIVERY COSTS, WHICH ARE SHOWN BEFORE ORDER CONFIRMATION.
MADAME BADASS MAY CHANGE PRICES AT ANY TIME, BUT THE PRICE BILLED WILL BE THAT IN EFFECT AT THE TIME OF ORDER.
8. PAYMENT
PAYMENT MUST BE MADE BY BANK CARD OR PAYPAL USING A SUFFICIENTLY FUNDED ACCOUNT.
ORDERS ARE FINAL ONLY ONCE FULL PAYMENT IS RECEIVED.
THE INVOICED PRICE IS THAT CONFIRMED BY EMAIL.
PAYMENT IS DUE IMMEDIATELY VIA CB, VISA, MASTERCARD, OR PAYPAL.
ONCE SHIPPED, THE INVOICE (INCLUDING TAXES AND SHIPPING) IS AVAILABLE IN THE CLIENT ACCOUNT.
SECURE PAYMENTS ARE HANDLED BY STRIPE, 510 TOWNSEND STREET, SAN FRANCISCO, CA 94103, USA.
STRIPE ENCRYPTS AND TRANSMITS PAYMENT DATA SECURELY.
CLIENTS MAY CHOOSE TO SAVE THEIR PAYMENT DATA, WHICH REMAINS ENCRYPTED AND INACCESSIBLE.
9. DELIVERY TERMS
ITEMS ARE DELIVERED ONLY TO THE FOLLOWING COUNTRIES: MAINLAND FRANCE, GERMANY, AUSTRIA, BELGIUM, SPAIN, ITALY, LUXEMBOURG, NETHERLANDS, AND PORTUGAL.
THE CLIENT WILL RECEIVE AN ORDER NUMBER BY EMAIL AND BE INFORMED OF EACH STEP BY EMAIL.
DELIVERY OPTIONS INCLUDE:
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FREE STANDARD DELIVERY TO A PICK-UP POINT
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PAID HOME DELIVERY (FRANCE AND INTERNATIONAL)
USING THE TRACKING NUMBER, THE CLIENT CAN FOLLOW THE PARCEL ON THE CARRIER'S WEBSITE.
THE CLIENT MUST PROVIDE ACCURATE DELIVERY INFORMATION (ACCESS CODE, DETAILS, ETC.).
IF ABSENT AT DELIVERY, A NOTICE WILL BE LEFT BY THE CARRIER.
UNCLAIMED PARCELS WILL BE RETURNED TO SENDER AND AUTOMATICALLY REFUNDED.
THE CLIENT BEARS ALL RISK OF LOSS OR DAMAGE UPON DELIVERY.
10. DELIVERY TIMES
ITEMS ARE DELIVERED TO THE ADDRESS INDICATED AT ORDER PLACEMENT, WITHIN THE DELIVERY TIME SPECIFIED AT THE TIME OF ORDER.
MADAME BADASS GUARANTEES DELIVERY WITHIN 30 CALENDAR DAYS FROM ORDER DATE.
IN CASE OF DELAY, CLIENTS MAY REQUEST DELIVERY WITHIN A REASONABLE TIME. IF NOT MET, THEY MAY CANCEL THE ORDER AND REQUEST A REFUND.
IF THE ORDER IS CANCELED, REFUNDS ARE PROCESSED WITHIN 14 DAYS. CUSTOM OR ALTERED ITEMS MAY TAKE AN ADDITIONAL 2 MONTHS DUE TO LOCAL ARTISANAL PRODUCTION.
DELIVERY IS DEEMED COMPLETE UPON AVAILABILITY CONFIRMED BY THE CARRIER.
IF THE PACKAGE IS DAMAGED OR INCORRECT, THE CLIENT MUST INITIATE A RETURN PROCEDURE WITHIN 14 CALENDAR DAYS (SEE ARTICLE 11).
WARRANTY & RETURN TERMS
Here is the English translation of the section titled "11. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS", faithfully keeping the original structure:
11. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS
11.1 RIGHT OF WITHDRAWAL
UNDER DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 25 OCTOBER 2011 ON CONSUMER RIGHTS, AND LAW NO. 2014-344 OF 17 MARCH 2014 AS TRANSPOSED INTO ARTICLES L.221-18 AND FOLLOWING OF THE FRENCH CONSUMER CODE, EVERY CONSUMER HAS THE RIGHT TO CANCEL THEIR ORDER AT ANY TIME WITHIN 14 CALENDAR DAYS FROM THE DATE THEY RECEIVED THE ITEM(S), WITHOUT HAVING TO PROVIDE ANY REASON OR INCUR ANY PENALTIES.
TO EXERCISE THE RIGHT OF WITHDRAWAL, THE CUSTOMER MUST NOTIFY MADAME BADASS OF THEIR DECISION BY MEANS OF AN UNAMBIGUOUS STATEMENT TO THE FOLLOWING EMAIL ADDRESS: CONTACT@MADAMEBADASS.FR
THE CUSTOMER MUST COMPLETE AND SEND THE WITHDRAWAL FORM LOCATED AT THE END OF THIS PAGE TO THE FOLLOWING EMAIL: CONTACT@MADAMEBADASS.FR AND ALSO INCLUDE IT IN THE RETURN PACKAGE ONCE THE RETURN IS ACCEPTED.
IF THE CUSTOMER USES THIS OPTION, MADAME BADASS WILL IMMEDIATELY SEND AN ACKNOWLEDGEMENT OF RECEIPT OF THE WITHDRAWAL BY EMAIL.
AFTER NOTIFYING MADAME BADASS OF THE WITHDRAWAL IN ACCORDANCE WITH THESE TERMS, THE CUSTOMER MUST RETURN THE ITEM(S) WITHIN A MAXIMUM PERIOD OF 14 DAYS FROM THIS NOTIFICATION. THIS DEADLINE IS CONSIDERED MET IF THE CUSTOMER RETURNS THE ITEM(S) BEFORE THE 14-DAY PERIOD EXPIRES.
ANY WITHDRAWAL MADE AFTER THE ABOVE 14-DAY PERIOD WILL NOT BE ACCEPTED.
ONLY ITEMS THAT ARE NEW, UNWORN, AND CLEAN WILL BE REFUNDED. THE ITEM MUST BE RETURNED IN ITS ORIGINAL PACKAGING, ALONG WITH THE CLOTHING TAG AND THE COMPLETED AND SIGNED RETURN FORM. (REFUNDS DO NOT APPLY TO CUSTOMIZED ITEMS WITH ADJUSTMENTS OR MADE-TO-MEASURE DESIGNS — SEE ARTICLE 11.2 BELOW.)
11.2 NON-REFUND CLAUSE AND EXCHANGE CONDITIONS
IN ACCORDANCE WITH ARTICLE L221-28 OF THE CONSUMER CODE, THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR PRODUCTS MADE TO THE CLIENT’S SPECIFICATIONS OR CLEARLY PERSONALIZED OR ADJUSTABLE, AND MADE-TO-MEASURE.
THUS, MADAME BADASS DOES NOT GRANT REFUNDS FOR ANY ITEM THAT HAS:
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BEEN MADE-TO-MEASURE ACCORDING TO THE CUSTOMER’S SPECIFIC REQUESTS;
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BEEN ALTERED/ADJUSTED AT THE CUSTOMER’S REQUEST AFTER PURCHASE;
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BEEN SOLD EXCLUSIVELY, INCLUDING DURING PRIVATE APPOINTMENTS, PRIVATE FITTINGS, OR HOME DELIVERIES — THESE SERVICES INVOLVE A COMMITMENT AND DEDICATED TIME FROM OUR TEAM.
IN ACCORDANCE WITH ARTICLE L221-28 OF THE CONSUMER CODE, ITEMS THAT ARE MADE-TO-MEASURE, ALTERED, OR PURCHASED DURING PRIVATE APPOINTMENTS CANNOT BE RETURNED OR REFUNDED, EXCEPT IN CERTAIN CASES:
HOWEVER, TO ENSURE CUSTOMER SATISFACTION, AN EXCHANGE IS POSSIBLE WITHIN THE LIMITS OF AVAILABLE STOCK AND PROVIDED THAT THE ITEM HAS NOT BEEN WORN OR ALTERED AFTER RECEIPT.
11.3 RETURN CONDITIONS
RETURNS BY POSTAL SERVICE:
RETURN AT CUSTOMER’S EXPENSE (FRANCE ONLY): POSTAL RETURNS ARE ENTIRELY THE RESPONSIBILITY OF THE CUSTOMER. THE PARCEL MUST BE RETURNED VIA LA POSTE OR COLISSIMO TO THE FOLLOWING ADDRESS: MADAME BADASS, 23 AV. DE JAYLDAY, 64500 SAINT JEAN DE LUZ. AFTER AFFIXING THE RETURN LABEL TO THE PACKAGE, IT MUST BE DROPPED OFF AT A DELIVERY POINT WITHIN 14 DAYS OF THE ORDER. MADAME BADASS WILL ISSUE A REFUND OR CREDIT (FOR EXCHANGE) TO BE USED ON THE MADAME BADASS WEBSITE AFTER RECEIVING THE ITEM IN PERFECT CONDITION AND WITHIN THE ACCEPTED TIME FRAME. (SEE ARTICLE 11.1).
INTERNATIONAL RETURN (OUTSIDE FRANCE): INTERNATIONAL RETURNS ARE ENTIRELY THE RESPONSIBILITY OF THE CUSTOMER. THE PARCEL MUST BE RETURNED VIA LA POSTE OR COLISSIMO TO: MADAME BADASS, 23 AV. DE JAYLDAY, 64500 SAINT JEAN DE LUZ. MADAME BADASS WILL ISSUE A REFUND OR CREDIT (FOR EXCHANGE) TO BE USED ON THE MADAME BADASS WEBSITE ONCE THE ITEM IS RECEIVED IN PERFECT CONDITION AND WITHIN THE STATED TIME FRAME (SEE ARTICLE 11.1).
HOW TO MAKE A RETURN?
FORM TO BE COMPLETED AND SENT AT THE BOTTOM OF THIS PAGE
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THE CUSTOMER MUST PRINT AND COMPLETE THE “RETURN FORM” TO THE FOLLOWING ADDRESS: MADAME BADASS, 23 AV. DE JAYLDAY, 64500 SAINT JEAN DE LUZ.
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THE CUSTOMER MUST INCLUDE THE COMPLETED AND SIGNED RETURN FORM INSIDE THE RETURN PACKAGE, TOGETHER WITH THE ITEM(S) IN THE SAME CONDITION AS WHEN RECEIVED. NO RETURN WILL BE VALIDATED WITHOUT THIS.
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THE CUSTOMER MUST ATTACH THE RETURN SHIPPING LABEL TO THE PACKAGE.
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THE CUSTOMER MUST DROP OFF THE PACKAGE AT A POST OFFICE OR DELIVERY POINT.
ONCE THE RETURNED ITEM(S) HAVE BEEN CHECKED, MADAME BADASS COMMITS TO REFUNDING THE CUSTOMER AS QUICKLY AS POSSIBLE FOLLOWING THE WITHDRAWAL NOTIFICATION. IF THE ITEM(S) OR PROOF OF SHIPMENT ARE NOT RECEIVED WITHIN THIS TIME FRAME, MADAME BADASS RESERVES THE RIGHT TO DELAY THE REFUND UNTIL THE ITEM(S) ARE RECEIVED OR PROOF OF SHIPMENT IS PROVIDED.
ALL AMOUNTS PAID FOR THE ITEM(S), INCLUDING SHIPPING COSTS, WILL BE REFUNDED (EXCEPT FOR ADDITIONAL COSTS RESULTING FROM THE CUSTOMER’S CHOICE OF A DELIVERY METHOD OTHER THAN THE STANDARD OPTION OFFERED BY MADAME BADASS), TO THE SAME BANK ACCOUNT, PAYPAL, OR PAYMENT METHOD USED FOR THE ORIGINAL ORDER.
THE CUSTOMER WILL RECEIVE A CONFIRMATION EMAIL ONCE THE REFUND HAS BEEN ISSUED. THE CUSTOMER CAN TRACK THE RETURN IN THE "MY ORDERS" SECTION OF THEIR ACCOUNT OR BY EMAIL WITH THE PARCEL TRACKING NUMBER.
TO TRACK THEIR PACKAGE, THE CUSTOMER MAY USE THE TRACKING NUMBER PROVIDED BY THE CARRIER.